In this introduction to communication skills, emphasis will
be placed on how to construct a clear, correct, concise, and well-considered
message. Participants will learn general communication concepts and how to
apply them to public speaking, written and, one-on-one situations. They will
also practice looking for non-verbal clues, listening to understand, and
identifying situational barriers to communication.
1. Understand that communication is a two-way process
2. Construct clear, concise messages/create messages that interest the
3. Use non-verbal qualities to reinforce your message
Listen to enhance your communication process
5. Overcome situational
barriers to communication and understanding.
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