Course Description
In this introduction to communication skills, emphasis will be placed on how to construct a clear, correct, concise, and well-considered message. Participants will learn general communication concepts and how to apply them to public speaking, written and, one-on-one situations. They will also practice looking for non-verbal clues, listening to understand, and identifying situational barriers to communication.
Course Objectives
1. Understand that communication is a two-way process
2. Construct clear, concise messages/create messages that interest the receiver.
3. Use non-verbal qualities to reinforce your message
4. Listen to enhance your communication process
5. Overcome situational barriers to communication and understanding.

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Course Syllabus
Please click here to view the course syllabus.
Other Information
This course is part of the Supervisory Management Certificate Series. You may register for the full series or for each class individually (links to the left).