Collin Corporate College
Collin Corporate College is proud to bring another Disney Institute renowned professional development course, Disney’s Approach to Quality Service to Collin County.
Disney Institute shares the operational practices used to serve guests at their parks and resorts for over 60 years. They know that excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, so they can exceed guest expectations.
When an organization puts the customer at its core—empowering its people and unifying its processes—outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend Disney to others. No one understands this better than Walt Disney Parks & Resorts.
Learn How To:
- Assess and improve your organization's commitment to quality service
- Differentiate and elevate your service to become a provider of choice
- Design standards for quality service and create a consistent service experience
- Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
- Understand the processes necessary to develop a culture that consistently delivers exceptional service
- Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations
Tuesday, October 30
9 a.m.-5 p.m.
Collin College - Frisco Campus (Preston Ridge), Conference Center
9700 Wade Blvd, Frisco, Texas 75035
Dining: Continental Breakfast and Lunch are included
Registration & Breakfast Start Time: 8 a.m. (Central time)
Session Start Time: 9 a.m.
Session End Time: 5 p.m.
Course materials per person, complimentary parking, Wi-Fi, continental breakfast, lunch, snacks, coffee, tea, water and completion certificate.
Cost & Payment Deadlines:
Early Bird Deadline, Friday, Oct. 12 - $550 per person
Alumni Deadline, Friday, Oct. 12 - $450 per person
(Alumni with a certificate of completion from a Collin Corporate College sponsored Disney Institute course are eligible for this rate.)
Group Rate Deadline, Friday, Oct. 12
3 to 5 persons from the same organization - $500 per person
6 or more persons from the same organization - $450 per person
(Group rate when registering three or more persons from one organization and paying on one transaction)
Individual Rate beginning Oct. 13 - $600 per person
Justify Your Disney Institute Course to Your Manager
To make it easier, Disney Institute composed a letter that we hope will get your employer just as excited as you are about this course.
Registration is Open!
Please contact Collin Corporate College for any corporate training needs you may have by phone or email: 972.599.3110 or CorporateCollege@collin.edu.
Disney artwork/properties: © Disney
"Although Disney Institute is presenting this program, the sponsor of this program, Collin College, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program. This includes any food and beverage offered at or in connection with this program. Collin College is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Collin College."