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Coronavirus (COVID-19) FAQs

Collin College prioritizes the health and safety of students, employees, and campus visitors.


A.  Yes. The college has launched a new voluntary Vaccination Incentive Program (VIP) for students and employees to encourage vaccination efforts among these groups. The college will provide incentives for students and employees who are now vaccinated or become vaccinated by Oct. 29. Log into CougarWeb and click the VIP image for more information.

A. The latest information and updated COVID-19 response was developed by the Fall 2021 Re-start Task Force, comprised of faculty and staff, and can be found here.

Collin College prioritizes the health and safety of students, employees, and campus visitors. In compliance with state orders, we cannot require students, staff, or faculty to wear masks on campus. However, we encourage the campus community to wear masks indoors. Masks will be made available in each classroom and at campus information desks. For employees, KN95 masks may be available upon request from division offices or the provost’s office.

Classrooms return to 100% capacity, with appropriate social distancing where possible, after considering the latest CDC recommendations. Individuals who are symptomatic (fever, cough, and other related symptoms) are advised to stay home and follow instructions found at

As we have been doing, we will have sanitizing stations at the entrances and post signage regarding masks' availability.  We also will continue providing cleaning supplies in the classrooms and the enhanced cleaning by custodial staff. Our COVID-19 Statistics page continues to be updated weekly for self-reported cases by students and employees and is available on our website. Finally, please note that the college continues to facilitate voluntary vaccine clinics open to everyone, including the public.

We will continue collaborating with the AY 2021-22 Restart Task Force to evaluate directions from the CDC and Texas State Health Services in developing guidelines for Spring and Summer of 2022. 

A. Yes. We encourage vaccination as part of COVID-19 mitigation options. Collin College plans to continue facilitating vaccination clinics, which are voluntary and free at different campus locations this fall. College students, employees, family members, and community members have the opportunity to receive vaccines during these clinics. Please visit for more information.

A. Students who believe they have COVID-19 or have tested positive should:

  • contact their primary care providers;
  • use the self-reporting tool available on Cougarweb;
    residents of student housing should immediately notify student housing staff at or call 972.881.5151;
  • for helpful information, check the CDC guidelines for “What to do if you are sick.”
A. The college depends on faculty, staff, and students to self-report positive COVID-19 test results. Members of the college community are notified when there is a specific need to quarantine or isolate due to COVID-19 exposure. The college’s COVID-19 data is 100-percent self-reported and is not considered official or verified, as a result. 

State health services closely track official or verified reports of COVID-19 submitted from testing services or physicians and take steps to notify individuals who have been in close contact with those who have tested positive or been diagnosed.

For the latest COVID-19 data, please visit .

A. For more information, visit the following websites:
A. Depending on the Fall 2021 course, you can choose options ranging from 100 percent online to 100 percent in-person with appropriate distancing, as well as hybrid combinations of online and face-to-face options. When you register for 2021 classes, be sure to select the section of the course with an instructional method which best meets your level of comfort and program needs. For dual credit students, we continue to work closely with our dual credit ISD partners, and we are prepared to be flexible and align with their plans including offering online classes. Dual credit students and faculty are required to adhere to Collin College COVID procedures when on Collin College campuses. While on ISD facilities or premises, dual credit students and faculty will follow ISD guidelines. For any questions about dual credit, contact
A. Campus bookstores are open. Students can also order books and materials online through the bookstore’s online portal and use the bookstore’s free delivery option ($75 minimum charge for free delivery). Please check with your campus bookstore for hours of operation.
A. Students are able to complete the TSI assessment online or at one of our campus testing locations. On-campus testing is by appointment only. Click HERE to get more information on how to complete the TSI assessment either online or on campus.

A. Collin College student services are available in-person or online. The admissions, advising, and financial aid offices can be reached in either format. For additional information or to join the in-person line in advance (called Cougar Q), please visit

A. Students paying by credit card and web check may make payments online (24/7) by logging into CougarWeb and selecting CougarPay in Student Quick Links. Students who wish to pay in-person may do so at any of our Collin campuses. Be sure to pay on or before payment deadlines, as Collin has a strict drop for non-payment policy. Questions about payments can be sent to
A. Classes, student services, math and writing centers, and libraries are available in-person and online. The following information is provided to assist students with online classes.
  • Verify that you can log into CougarWeb and access your class in Canvas (My Courses Tab): Canvas is a mobile-friendly platform.
  • For log-in assistance or tech support contact the Student Help Desk at 972.377.1777.
  • Log in to your Collin email and Canvas and read all communication from your professor.
  • Prepare for future instruction through Canvas by visiting the eLearning Center website
  • Be mindful that online instruction is not self-paced. Your instructor will provide you with a calendar and clear deadlines for completing your coursework each week. To optimize your success, prepare to meet these deadlines, and log in to your course site regularly.
If students have questions regarding available student services during this time, they can contact
A. Cancellation of events is handled on a case-by-case basis after considering various factors. The Collin College Office of Emergency Management is in contact with Collin County Health Care Services for pandemic-related data. 

A. We continue to work closely with our dual credit ISD partners, and we are prepared to be flexible and align with their plans including offering online classes. For any questions about dual credit, contact

Dual credit students and faculty are required to adhere to Collin College COVID procedures when on Collin College campuses. While on ISD premises, dual credit students and faculty will follow ISD guidelines.  

As monitoring continues, the college will inform students via email and/or the CougarAlert system of changes and any other important decisions. Check the Collin College website at for updates or subscribe to CougarAlert at to receive emergency notifications. Please continue to check these FAQs for the most updated information.

A. A few steps to consider:
  • Work directly with your professors.
  • Stay in touch with your professors by checking your Collin email and Canvas account.
  • Be an active member in your courses and communicate with your professors about any issues you may be experiencing.
  • Make sure to check the FAQs listed at the top of the college’s homepage located at They are continually updated with new information.
A. Log in to Canvas daily rather than waiting for your normally scheduled course time.
A. For log-in assistance or tech support, including device issues, contact the Student Help Desk at 972.377.1777.
A. If you do not have internet access, please call 972.755.9847.
A. Collin College libraries are a great source for research. Here is a quick tutorial for accessing library databases

Also, check out this link to the library's FAQs:

A. “If you have not filled out the Free Application for Federal Student Aid (FAFSA), please do so immediately!  We will be awarding approximately $18 Million in direct-to-student grants throughout this fall and spring. Having a FAFSA on file is an automatic qualifier. We anticipate that all completed applicants will receive funding. If you are NOT a U.S. Citizen or Permanent Resident, please sign into CougarWeb and under Student Quicklinks select “My financial aid.” Next, select “Emergency Grant 21-22,” and complete the brief application.”
A. Click here for a copy of the college’s Fall 2021 Restart guidelines.
A. In the event of an individual testing positive for COVID-19, specific protocols are used to thoroughly clean the area and will include but are not limited to closing off areas until all parts of that area used by the person who is sick, such as classrooms, offices, bathrooms, common areas, and shared electronic equipment like tablets, touch screens, and keyboards, can be cleaned and disinfected. The areas impacted may be closed for a period of 24 hours.
A. Collin College has worked with the janitorial service contactors to assure that all locations meet or exceed the established CDC guidelines. This is accomplished by all identified surfaces being cleaned and disinfected with approved EPA-registered solutions to remove and kill the germs by a team of trained personnel that are afforded the proper personal protective equipment.

The janitorial service contractors routinely clean high-traffic touchpoints like tables, doorknobs, light switches, countertops, desks, handles, toilets, faucets, sinks, etc. For soft surfaces, such as carpeted floors, rugs, and drapes, soap and water as well as an appropriate cleaner is used. Additional cleaning is accomplished nightly to cover the same areas, as well as those not routinely touched throughout the day.

New air cleaning technology

The college will continue to provide the same level of Personal Protective Equipment (PPE) and cleaning supplies for all facilities and continue enhanced cleaning services on all campuses. The Bi-polar ionization (BPI) and Ultraviolet (UV) sanitization air handling equipment, which significantly reduce airborne contaminants, are installed and operational at all college locations.

These systems provide important benefits on the campuses by abating allergens, odors, bacteria, viruses, mold, fungus, and dust mites in treated areas at all facilities.  

BPI technology uses electric voltage to convert oxygen molecules into charged atoms that deactivate airborne contaminants. These negatively and positively charged atoms, called ions, are effective against viruses, bacteria, and mold. 

For UV technology, as air passes through an air purifier, it goes through a small internal chamber that exposes the particles to UV light. A UV light purifier disrupts the core of these pathogens, preventing them from multiplying and causing people to become sick. 

A. Campus libraries will be open to the public. 

A. Conference facilities are open to internal and external events and will follow the college guidelines. Click here to view the guidelines. It is recommended that internal meetings of larger groups be conducted virtually when appropriate.

A. Please follow CDC and Texas Department of State Health Services recommended hygiene measures.

Centers for Disease Control –
Texas Department of State Health Services –

A. Once the notification is received, faculty must work with their associate dean to determine appropriate next steps.
A. Absolutely not. Faculty members may encourage the use of masks and vaccinations but should not require students to disclose their vaccination status or make distinctions between groups of students based on their vaccination status.
A. Travel for in-person professional development conferences and events resumed at the end of the spring semester, May 15, 2021.

For the fall, travel for professional development is open to faculty and staff. Employees are advised to follow published travel and quarantine restrictions of the destination and airlines along with following safety protocols. Faculty planning to travel should follow the Council on Excellence’s (COE) travel instructions and guidelines.

A. Employees who believe they have COVID-19 or have tested positive should:

  • contact their primary care providers;
  • use the self-reporting tool available on Cougarweb;
  • for helpful information, check the CDC guidelines for “What to do if you are sick.”
 A. Check with your supervisor if you have questions. Approved events must follow the established Collin College restart guidelines. 
 A. Please work through your supervisor if you have any questions or concerns. Stay alert and watch for updates. Please continue to check the FAQs. We will continue to update the FAQs with new information as it becomes available.

As you register for courses, be sure to choose the delivery method that is best for your learning by selecting the section labeled with the teaching modality that you prefer. Due to the uncertainty of the impact from the Coronavirus, classes currently scheduled to meet on campus may change to a hybrid or online format. Should this occur, please be aware that you will need access to dependable technology to aid in your success, which could include a laptop or personal computer, web cam, stable internet access, and software specific to your classes.

 All other student questions can be submitted to

Students with financial hardship may have options for additional assistance.  Please contact the Financial Aid Office - - to discuss your particular situation.


Students and employees should monitor your college email and CougarAlert for any change in status.