Welcome back, students! All campuses are open and ready to serve students virtually, blended, or in person.
View the College COVID-19 Restart Plan

Coronavirus (COVID-19) FAQs

Collin College prioritizes the health and safety of students, employees, and campus visitors.


A. Masks are required on all public spaces on the college's campuses including classrooms.
  • All classrooms and labs on campus;
  • Locations that provide student enrollment services, academic advising, counseling, career services, libraries;
  • Hallways, elevators, stairwells and common areas where physical distancing is not feasible;
  • Other areas as determined by the VP/Provost, Dean, Associate Dean, Director, or other applicable senior leadership for that specific location. These areas will have proper posting of any requirement, and the college will provide advance notice when appropriate.
  • Face coverings are not required while you are consuming food or drinks
  • Face coverings can be temporarily removed for screening, security, or related purposes, particularly when removal is requested
  • For detailed information, click here
A. Yes. Masks with exhalation valves or vents should NOT be worn to help prevent the person wearing the mask from spreading COVID-19 to others. Please click here for additional information.

• A face mask should be used when social distancing cannot be maintained.

• Make sure that you can breathe through your face mask and that it fits snugly but comfortably against the side of the face.

• The face mask should cover your nose and mouth.

• It should be secured with ties or ear loops.

• Cloth face masks should be routinely washed depending on the frequency of use.

• When removing the face masks, be careful not to touch your eyes, nose, or mouth.

• Wash your hands or use hand sanitizer immediately after removing the mask.

A. Students who believe they have COVID-19 or have tested positive should:
  • contact their primary care providers;
  • follow the CDC guidelines for “What to do if you are sick;”
  • follow the procedures outlined here and notify the Dean of Students Office at dos@collin.edu or by calling 972.881.5604;
  • if residing in student housing, then immediately notify student housing staff. Email studenthousing@collin.edu or call 972.881.5151.
A. State health services closely track reports of Coronavirus (COVID-19) and take steps to notify individuals who have been in close contact with those who have been diagnosed with Coronavirus (COVID-19).
A. According to the Centers for Disease Control, the best things you can do are the same as those for preventing the spread of respiratory diseases, including:
  • Properly wear a mask and maintain social distancing
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue. Then throw the tissue in the trash and sanitize your hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • For more information, click here.
A. For more information, visit the following websites:
A. Depending on the Fall 2020 course, you can choose options ranging from 100 percent online to 100 percent in-person with social distancing, as well as hybrid combinations of online and face-to-face options. When you register for Fall 2020 classes, you can select the instructional method which best meets your level of comfort and program needs. For dual credit students, we continue to work closely with our dual credit ISD partners, and we are prepared to be flexible and align with their plans including offering online classes. For any questions about dual credit, contact dualcredit@collin.edu
A. Students are encouraged to order books and materials online through the bookstore’s online portal and use the bookstore’s free delivery option. Please check with your campus bookstore for hours of operation.
A. Students are able to complete the TSI assessment online or at one of our campus testing locations. On-campus testing is by appointment only. Click HERE to get more information on how to complete the TSI assessment either online or on campus.
A. Collin College is still encouraging virtual services; however, during the week of August 24, we will accept walk-ins for admissions, advising, and financial aid. College staff will assist students from entry to exit, and social distancing guidelines will be followed. We anticipate longer than normal wait times due to enforcing social distancing. Please remember that masks are required on campus.

A. Students paying by credit card and web check may make payments online (24/7) by logging into CougarWeb and selecting CougarPay in Student Quick Links. Students who wish to pay in-person may do so at any of our Collin campuses. As a reminder, masks are required on campus and social distancing will be enforced.  Questions about payments can be sent to cashier@collin.edu.
A. Classes, student services, math and writing centers, and libraries are available online. The following information is provided to assist students with online classes.
  • Verify that you can log into CougarWeb and access your class in Canvas (My Courses Tab): https://cougarweb.collin.edu/. Canvas is a mobile-friendly platform.
  • For log-in assistance or tech support contact the Student Help Desk at 972.377.1777.
  • Log in to your Collin email and Canvas and read all communication from your professor.
  • Prepare for future instruction through Canvas by visiting the eLearning Center website https://www.collin.edu/academics/ecollin/studentcanvasresources.html.
  • Be mindful that online instruction is not self-paced. Your instructor will provide you with a calendar and clear deadlines for completing your coursework each week. To optimize your success, prepare to meet these deadlines, and log in to your course site regularly.
If students have questions regarding available student services during this time, they can contact
A. The Collin College Office of Emergency Management is in contact with Collin County Health Care Services, and the college has cancelled all nonessential gatherings.
A. Please visit the dual credit web page for new Dual Credit Virtual Registration FAQs.

We continue to work closely with our dual credit ISD partners, and we are prepared to be flexible and align with their plans including offering online classes. For any questions about dual credit, contact dualcredit@collin.edu.

As monitoring continues, the college will inform students via email and/or the CougarAlert system of changes and any other important decisions. Check the Collin College website at www.collin.edu for updates or subscribe to CougarAlert at https://www.collin.edu/cougaralert.html to receive emergency notifications. Please continue to check these FAQs for the most updated information.

A. Collin College will continue to use the normal grading system for all classes.
A. Collin College has established free “Wi-Fi Drive-Ins” (external hotspots) on the second floor of the parking garages of the Frisco Campus (Preston Ridge) and the McKinney Campus (Central Park). “Wi-Fi Drive-In” spots will be available from 9 a.m.-5 p.m. Monday-Friday and from 1-5 p.m. on Saturday and Sunday. Parking garages will be monitored to manage traffic flow. Each “Wi-Fi Drive-In” can handle up to 30 connections. To access the “Wi-Fi Drive-Ins”
  • Bring your laptop computer and drive to one of the “Wi-Fi Drive-Ins”
  • You will be directed to park in one of the designated “Wi-Fi Drive-In” spots
  • Stay in your car and follow all CDC social distancing recommendations
  • Use your normal Collin College log in process to complete your course work
A. A few steps to consider:
  • Work directly with your professors to see how the new method will work for your specific classes.
  • Stay in touch with your professors by checking your Collin email and Canvas account.
  • Be an active member in your courses and communicate with your professors about any issues you may be experiencing.
  • Make sure to check the FAQs listed at the top of the college’s homepage located at www.collin.edu. They are continually updated with new information.
A. Log in to Canvas daily rather than waiting for your normally scheduled course time.
A. For log-in assistance or tech support, including device issues, contact the Student Help Desk at 972.377.1777.
A. If you do not have internet access, please call 972.755.9847.
A. Collin College libraries are a great source for research. Here is a quick tutorial for accessing library databases https://youtu.be/MdSDJk7oBjI.

Also, check out this link to the library's FAQs: https://www.collin.edu/library/faqscovid19.html.

A. Please visit www.fafsa.gov to complete the free application for federal student aid in order to be considered for available grants and loans. The 2020-2021 deadline for students to apply for financial aid is June 30, 2021.
A. Click here for a copy of the college’s Fall 2020 Restart Plan.
A. In the event of an individual testing positive for COVID-19, specific protocols are used to thoroughly clean the area and will include but are not limited to closing off areas until all parts of that area used by the person who is sick, such as classrooms, offices, bathrooms, common areas, and shared electronic equipment like tablets, touch screens, and keyboards, can be cleaned and disinfected. The areas impacted will be closed for a period of 24 hours.
A. Collin College has worked with the janitorial service contactors to assure that all locations meet or exceed the established CDC guidelines. This is accomplished by all identified surfaces being cleaned and disinfected with approved EPA-registered solutions to remove and kill the germs by a team of trained personnel that are afforded the proper personal protective equipment.

The janitorial service contactors routinely clean high-traffic touchpoints like tables, doorknobs, light switches, countertops, desks, handles, toilets, faucets, sinks, etc. For soft surfaces, such as carpeted floors, rugs, and drapes, soap and water as well as an appropriate cleaner is used. Additionally, a deep clean is accomplished nightly to cover the same areas, as well as those not routinely touched throughout the day.

New air cleaning technology
The Board of Trustees approved an engineering study for new air cleaning technology for air purification at 10 college facilities that will virtually eliminate airborne contaminants. The new Technical Campus already offers bi-polar ionization, like those used in many hospitals, which can destroy airborne contaminants and viruses. The Wylie Campus already offers Merv-13 filters which screen out particles down to 0.3 microns. 

A. External leasing and use of college facilities will continue being suspended through January 26, 2021, with the exception of elections.
A. All personnel must strictly adhere to the Health and Hygiene Measures as well as the mitigation measures outlined for each phase of the Collin College COVID-19 Recovery Plan. Please check your email for additional details. If you have questions, please check with your supervisor.
A. Travel restrictions will remain in place until at least September 1.
A. Employees who believe they have COVID-19 should:
  • contact their primary care providers
  • notify their supervisors using these procedures
  • follow the CDC guidelines  for “What to do if you are sick”
Employees with a fever should not leave their homes unless all the following CDC guidelines are met:
  • No fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers),
  • Other symptoms have improved AND,
  • At least seven (7) days have passed since your symptoms first appeared
 A. All nonessential gatherings are suspended. Check with your supervisor if you have questions.
 A. Please work through your supervisor if you have any questions or concerns. Stay alert and watch for updates. Please continue to check the FAQs. We will continue to update the FAQs with new information as it becomes available.

Registration continues for the fall semester. As a reminder, the payment deadline has passed, so you will need to pay for any added courses on the day that you add the course. Be sure to choose the delivery method that is best for your learning by selecting the section labeled with the teaching modality that you prefer. Due to the uncertainty of the impact from the Coronavirus, classes currently scheduled to meet on campus may change to a hybrid or online format. Should this occur, please be aware that you will need access to dependable technology to aid in your success, which could include a laptop or personal computer, web cam, stable internet access, and software specific to your classes.


Collin College and the U.S. Department of Education are teaming up to help meet the needs of our students during this difficult time. With funding from the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Collin College will be providing emergency assistance grants to aid students who have been financially impacted by COVID-19. We encourage students who are in need to complete the Free Application for Federal Student Aid (FAFSA) for 2019-2020 and/or 2020-2021, if you have not done so. Once the FAFSA is complete, you will also need to apply for this funding assistance. You must have been enrolled at Collin College in the Spring 2020 semester as of March 13, 2020 and have a completed Free Application for Federal Student Aid (FAFSA) on file. To complete the application, please sign in to CougarWeb and click on “My Financial Aid” under the “Student QuickLinks.” Once you are in the Financial Aid section, select “Emergency Grant Assistance,” and answer the four questions. Learn more or apply here. Questions can be sent to collincares@collin.edu.

Students with financial hardship related to the COVID-19 pandemic may qualify for emergency funds through the Coronavirus Aid, Relief, and Economic Security (CARES) Act to help cover the cost of higher education. Learn more or apply here. Questions can be sent to collincares@collin.edu.

Students who withdrew from one or more courses and received a W on their transcript from March 13, 2020 through the end of the spring term can apply for a Withdrawal Tuition Credit. The credit will cover the standard tuition and student activity fees for retaking the same course in its entirety in fall 2020. Additional information and the application can be found at http://www.collin.edu/studentresources/collincares/.


Students and employees should monitor your college email and CougarAlert for any change in status.