Collin College is ready to welcome students virtually or in blended classes on Monday, Aug 24.
View the College Restart Plan

Coronavirus (COVID-19) FAQs

Collin College prioritizes the health and safety of students, employees, and campus visitors.


A. Masks are required on all public spaces on the college's campuses including classrooms.
  • All classrooms and labs on campus;
  • Locations that provide student enrollment services, academic advising, counseling, career services, libraries;
  • Hallways, elevators, stairwells and common areas where physical distancing is not feasible;
  • Other areas as determined by the VP/Provost, Dean, Associate Dean, Director, or other applicable senior leadershipfor that specific location. These areas will have proper posting of any requirement, and the college will provide advance notice when appropriate.
  • Face coverings are not required while you are consuming food or drinks
  • Face coverings can be temporarily removed for screening, security, or related purposes, particularly when removal is requested
A. Students who believe they have COVID-19 or have tested positive should:
  • contact their primary care providers;
  • follow the CDC guidelines for “What to do if you are sick;”
  • follow the procedures outlined here and notify the Dean of Students Office at or by calling 972.881.5604;
  • if residing in student housing, then immediately notify student housing staff. Email or call 972.881.5151.
A. State health services closely track reports of Coronavirus (COVID-19) and take steps to notify individuals who have been in close contact with those who have been diagnosed with Coronavirus (COVID-19).
A. According to the Centers for Disease Control, the best things you can do are the same as those for preventing the spread of respiratory diseases, including:
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue. Then throw the tissue in the trash and sanitize your hands.
  • Clean and disinfect frequently touched objects and surfaces.
A. For more information, visit the following websites:
A. Depending on the Fall 2020 course, you can choose options ranging from 100 percent online to 100 percent in-person with social distancing, as well as hybrid combinations of online and face-to-face options. When you register for Fall 2020 classes, you can select the instructional method which best meets your level of comfort and program needs. For dual credit students, we continue to work closely with our dual credit ISD partners, and we are prepared to be flexible and align with their plans including offering online classes. For any questions about dual credit, contact
A. If you have already registered for classes, check your schedule to see if your courses have been impacted by these changes. Log in to CougarWeb and click “My Class Schedule” in the Student Quick Links. When your registration information pulls up, select the Credit Fall or Cont Ed Fall (noncredit) class schedule term. Click to view class details in either the Active Registration tab or the Schedule Details tab.
A. Students are encouraged to order books and materials online through the bookstore’s online portal and use the bookstore’s free delivery option. The Plano Campus, Frisco Campus and McKinney Campus bookstores are open Monday-Thursday from 10 a.m. to 2 p.m. with books and required supplies for the summer term only.  Fall books and supplies will not be sold until August. One student at a time will be allowed in the bookstore. Students will only be able to go the register to make purchases. Students can choose to pick up items in the store during the reduced store hours.
A. Starting Monday, July 6, students have the option to complete the TSI assessment online or on the Plano and McKinney campuses. On-campus testing is by appointment only, and the cost, $20, is the same as the online option. Click HERE to get more information on how to complete the TSI assessment either online or on campus.
Collin College is still encouraging virtual services; however, limited in-person appointments for admissions, advising, and financial aid are available. College staff will assist students from entry to exit, and social distancing guidelines will be followed. To make an appointment, click here.
A. Students paying by credit card and web check may make payments online (24/7) by logging into CougarWeb and selecting CougarPay in Student Quick Links. Limited in-person appointments, for students who are only able to pay for classes in cash, are available.  College staff will assist students from entry to exit, and social distancing guidelines will be followed. Appointments should be made 24 hours in advance by emailing
A. Classes, student services, math and writing centers, and libraries are available online. The following information is provided to assist students with online classes.
  • Verify that you can log into CougarWeb and access your class in Canvas (My Courses Tab): Canvas is a mobile-friendly platform.
  • For log-in assistance or tech support contact the Student Help Desk at 972.377.1777.
  • Log in to your Collin email and Canvas and read all communication from your professor.
  • Prepare for future instruction through Canvas by visiting the eLearning Center website
  • Be mindful that online instruction is not self-paced. Your instructor will provide you with a calendar and clear deadlines for completing your coursework each week. To optimize your success, prepare to meet these deadlines, and log in to your course site regularly.
If students have questions regarding available student services during this time, they can contact
A. The Collin College Office of Emergency Management is in contact with Collin County Health Care Services, and the college has:
  • Moved classes to an online delivery format
  • Cancelled all nonessential gatherings
  • Suspended the Seniors Active in Learning (SAIL) face-to-face classes as senior citizens are considered a vulnerable group due to their age. SAIL is offering a limited number of online classes
A. College officials will inform employees and students of campus openings via college email, these FAQs and/or the college’s website at Please continue to check these FAQs for the most updated information.
A. Please visit the dual credit web page for new Dual Credit Virtual Registration FAQs.

We continue to work closely with our dual credit ISD partners, and we are prepared to be flexible and align with their plans including offering online classes. For any questions about dual credit, contact

As monitoring continues, the college will inform students via email and/or the CougarAlert system of changes and any other important decisions. Check the Collin College website at for updates or subscribe to CougarAlert at to receive emergency notifications. Please continue to check these FAQs for the most updated information.

A. Thank you for your interest in Collin College summer camps. Unfortunately, all 2020 summer camps are cancelled due to the Coronavirus impact and our concern for participant safety. We appreciate your continued support of future summer camps.
A. Collin College will continue to use the normal grading system for all classes.
A. Collin College has established free “Wi-Fi Drive-Ins” (external hotspots) on the second floor of the parking garages of the Frisco Campus (Preston Ridge) and the McKinney Campus (Central Park). “Wi-Fi Drive-In” spots will be available from 9 a.m.-5 p.m. Monday-Friday and from 1-5 p.m. on Saturday and Sunday. Parking garages will be monitored to manage traffic flow. Each “Wi-Fi Drive-In” can handle up to 30 connections. To access the “Wi-Fi Drive-Ins”
  • Bring your laptop computer and drive to one of the “Wi-Fi Drive-Ins”
  • You will be directed to park in one of the designated “Wi-Fi Drive-In” spots
  • Stay in your car and follow all CDC social distancing recommendations
  • Use your normal Collin College log in process to complete your course work
A. A few steps to consider:
  • Work directly with your professors to see how the new method will work for your specific classes.
  • Stay in touch with your professors by checking your Collin email and Canvas account.
  • Be an active member in your courses and communicate with your professors about any issues you may be experiencing.
  • Make sure to check the FAQs listed at the top of the college’s homepage located at They are continually updated with new information.
A. Log in to Canvas daily rather than waiting for your normally scheduled course time.
A. If you are receiving federal and state grants and loans, you are required to complete 67% of your cumulative course work. Please try your best to complete the semester successfully.  Financial aid questions can be emailed to
A. For log-in assistance or tech support, including device issues, contact the Student Help Desk at 972.377.1777.
A. If you do not have internet access, please call 972.755.9847.
A. Collin College libraries are a great source for research. Here is a quick tutorial for accessing library databases

Also, check out this link to the library's FAQs:

A. Please visit to complete the free application for federal student aid in order to be considered for available grants and loans. The 2020-2021 deadline for students to apply for financial aid is June 30, 2021.
A. Click here for a copy of the college’s Fall 2020 Restart Plan.
A.The health and safety of the college community and the public is of the utmost importance, and Collin College continues to monitor the situation closely. Collin College has implemented a phased approach to reopen offices and additional campus operations. Limited in-person appointments for the bursar’s office, admissions, advising, and financial aid are available. Bursar appointments should be made 24 hours in advance by emailing

Other appointments can be made online at The college’s campuses will open only for students enrolled in summer classes meeting in-person.

A. In the event of an individual testing positive for COVID-19, specific protocols are used to thoroughly clean the area and will include but are not limited to closing off areas until all parts of that area used by the person who is sick, such as classrooms, offices, bathrooms, common areas, and shared electronic equipment like tablets, touch screens, and keyboards, can be cleaned and disinfected. The areas impacted will be closed for a period of 24 hours.
A. Collin College has worked with the janitorial service contactors to assure that all locations meet or exceed the established CDC guidelines. This is accomplished by all identified surfaces being cleaned and disinfected with approved EPA-registered solutions to remove and kill the germs by a team of trained personnel that are afforded the proper personal protective equipment.

The janitorial service contactors routinely clean high-traffic touchpoints like tables, doorknobs, light switches, countertops, desks, handles, toilets, faucets, sinks, etc. For soft surfaces, such as carpeted floors, rugs, and drapes, soap and water as well as an appropriate cleaner is used. Additionally, a deep clean is accomplished nightly to cover the same areas, as well as those not routinely touched throughout the day.

A. External leasing and use of college facilities will continue being suspended through January 26, 2021, with the exception of elections.
A. All personnel must strictly adhere to the Health and Hygiene Measures as well as the mitigation measures outlined for each phase of the Collin College COVID-19 Recovery Plan. Please check your email for additional details. If you have questions, please check with your supervisor.
A. Most courses are currently offered online through the end of the Summer semester (August 11, 2020). In compliance with Governor Abbott’s Executive Order GA-18, faculty may return to campuses to conduct online instruction or perform administrative duties to the extent such duties cannot be performed remotely. However, with the start of the July 5-week session (Summer II) specific lab and career and technical courses will be offered on-site. Once campuses and facilities fully re-open, or re-open with limited access based on specific course offerings, faculty may return to normal schedules in accordance with any future announcements or guidance issued by the college.
A. Travel restrictions will remain in place until at least September 1.
A. Employees who believe they have COVID-19 should:
  • contact their primary care providers
  • notify their supervisors using these procedures
  • follow the CDC guidelines  for “What to do if you are sick”
Employees with a fever should not leave their homes unless all the following CDC guidelines are met:
  • No fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers),
  • Other symptoms have improved AND,
  • At least seven (7) days have passed since your symptoms first appeared
 A. All nonessential gatherings are suspended. Check with your supervisor if you have questions.
 A. Please work through your supervisor if you have any questions or concerns. Stay alert and watch for updates. Please continue to check the FAQs. We will continue to update the FAQs with new information as it becomes available.

The college is scheduling limited in-person appointments for admissions, advising, and financial aid at the main campuses. While utilization of virtual services is encouraged, the college recognizes some students prefer a face-to-face visit. Social distancing guidelines will be followed and team members will assist students from entry to exit.  To make an appointment, please begin here.

Limited, in-person appointments may take place for students that are only able to pay by cash. Appointments should be made 24 hours in advance by emailing Credit card and web check payments may be made online 24/7.

Registration is underway for summer and fall classes. Due to the uncertainty of the impact from the Coronavirus, classes currently scheduled to meet on campus may change to a hybrid or online format. Should this occur, please be aware that you will need access to dependable technology to aid in your success, which could include a laptop or personal computer, web cam, stable internet access, and software specific to your classes.

Collin College and the U.S. Department of Education are teaming up to help meet the needs of our students during this difficult time. With funding from the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Collin College will be providing emergency assistance grants to aid students who have been financially impacted by COVID-19. We encourage students who are in need to complete the Free Application for Federal Student Aid (FAFSA) for 2019-2020 and/or 2020-2021, if you have not done so. Once the FAFSA is complete, you will also need to apply for this funding assistance. You must have been enrolled at Collin College in the Spring 2020 semester as of March 13, 2020 and have a completed Free Application for Federal Student Aid (FAFSA) on file. To complete the application, please sign in to CougarWeb and click on “My Financial Aid” under the “Student QuickLinks.” Once you are in the Financial Aid section, select “Emergency Grant Assistance,” and answer the four questions. Learn more or apply here. Questions can be sent to

Students with financial hardship related to the COVID-19 pandemic may qualify for emergency funds through the Coronavirus Aid, Relief, and Economic Security (CARES) Act to help cover the cost of higher education. Learn more or apply here. Questions can be sent to

Students who withdrew from one or more courses and received a W on their transcript from March 13, 2020 through the end of the term can now apply for a Withdrawal Tuition Credit. The credit will cover the standard tuition and student activity fees for retaking the same course in its entirety either in summer or fall 2020. Additional information and the application can be found at


Students and employees should monitor your college email and CougarAlert for any change in status.