What is the refund policy?

What is the refund policy?

To receive a 100 percent credit of tuition and fees, you must drop your class before the first day of the term for your class.  As of the first day of the term, partial refund deadlines begin.

We begin refund processing for an undergraduate (UG) term three to four weeks after registration opens Continuing Education (CE) course refunds are processed weekly on a continuing basis. Eligible credit amounts from registration and/or residency changes may take up to 30 days to be refunded. 

Financial aid refund processing begins approximately one week after the primary term's census date.

How will I receive my refund?

Students who pay by credit card generally receive their refund as a credit against the  charge on the credit card used for payment or as an e-Refund to their saved refund profile. (Note:  Some system processes result in refund types which vary from the initial payment tender.)  If a VISA, MasterCard, or Discover gift card was used to pay charges, any refund amount will be refunded to the gift card.  For students who paid by check, cash, or debit card and/or financial aid award credits, refund checks are mailed to the student's permanent address of record maintained by the Admissions and Records Office.

Receive your refund faster! You may elect to receive your funds electronically to a saved checking or savings account.

To sign up for Fast Cash (eRefunds):
     - Log into CougarWeb
     - In the Student Quick Links block, select the CougarPay (Manage Payments & eRefunds) link
     - Select the Collin College Account Suite bar
     - From My Profile Setup select Electronic Refunds and then Set Up Account
     - Provide all the requested
checking/savings account information

 

NOTICE If activity on a student account generates a credit balance, the credit amount may be applied against any past due charges—including charges assessed in another term—before any refund is processed for the student.

Students in canceled classes, who make a payment and do not add another class, will automatically be dropped and refunded through the scheduled refund process for the term.


How do I know how much my refund will be?

Remission of tuition and fee charges for undergraduate (UG) courses is calculated per the Texas Higher Education Coordinating Board (THECB) refund rules provided in the table below. If you drop or withdraw prior to the term's first class day, you will receive one hundred percent (100%) remission (credit).  If you drop or withdraw on or after the first day of a term or express session, you will receive less than 100 percent, based on the state mandated percentage rate, even if another course is added on the same date.

Continuing Education (CE) Summer Courses:  To receive 100% credit (refund) for a summer course, it has to be dropped two days prior to the start date, otherwise the credit (refund) allowed is 80%.  Fall courses which begin August 1, 2018, or later must be dropped on or before the first day of the course to receive 100 percent credit. The table below also provides the refund rules used for calculating eligible refund percentages for student initiated drop/withdrawal of CE courses.

The refund rules below apply for all drops/withdrawals, even if the drop/withdrawal is intended as a schedule change due to campus location, professor choice, and/or date/time convenience.  Students are encouraged to consider the financial consequences  prior to making schedule changes.  Full payment for all assessed charges is due at the time of registration activity to ensure enrollment status of all courses, including courses with a current registration status. 

Note:  To offer courses to meet student schedule needs, classes of varying lengths are offered. Each class is assigned to a part-of-term (POT), which has a defined start date and end date.  In the table below, refund rules for UG courses are based on POT dates and not specific course meeting dates.  When determining dates for refund percentages, the POT start and end dates are used and NOT class meeting dates.

Fall, Wintermester and Spring UG Terms:  Count Saturdays (not Sundays).  Summer Term: Do not count Saturdays or Sundays.  All Terms Exception:  If POT begins on Saturday or Sunday count the  beginning Saturday or Sunday only, and then follow guidelines above for the remainder of the POT.

Refund/Remission Percentage Amounts by Class Day for Course Drops/Withdrawals 

POT Length
(# weeks)
100%  70 % 25% 0%

Prior to POT First Day

Thru POT Day

Thru POT Day

As of POT Day

16 or more
 1
15 20 21
15 weeks
 1 14 19 20
14 weeks
 1 13 17 18

13 weeks

 1

13

16 17

12 weeks

 1

12

15 16

11 weeks

 1

10

14 15
10 weeks
 1 9 12 13
9 weeks
 1 9 11 12
8 weeks
 1 8 10 11
7 weeks 1 7 9 10
6 weeks 1 5 7 8
5 weeks 1 5 6 7
4 weeks 1 4 5 6
3 weeks 1 3 4 5
2 weeks or less 1 2 n/a 3

Continuing Education (CE) Course Drop Percentages 

 

2018 Summer courses dropped 2 days prior to course start date

2018 Summer courses dropped day before or on class date, prior to class start time

Fall courses starting on or after 8/1/2018, if dropped prior to class start time

 As of course start time, all CE courses

Percentage Refund
100% 80% 100%  0%

*A $2 non-refundable record fee will be deducted from all undergraduate term refunds, and the State of Texas minimum $200 tuition requirement for out-of-state residents will be assessed on any drop/withdrawn undergraduate account.

If additional assistance is needed, contact the Cashier's Office. Please provide them with the specific course and start date for which you are requesting assistance.

Refund Policy Exceptions
As noted above, Collin's refund policy is defined by the Texas Higher Education Coordinating Board refund rules and is determined by course start date, duration of course, and date of student drop/withdrawal activity.  However, for some unforeseen medical emergency and/or death in the immediate family situations, Collin's Refund Exception Review Committee may authorize an exception to the refund policy with a credit for tuition and/or fee charges.  For detailed criteria and submission instructions for UG term refund exceptions, refer to the Out of Policy Refund Petition.  For CE students, access the form online at http://www.collin.edu/ce/ExceptionRefund.html.

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