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Certificate Level 1 – Help Desk / User Support Technician
| 24 credit hours | ||
| FIRST YEAR | ||
| First Semester | ||
| CPMT | 1305 | IT Essentials I: PC Hardware and Software |
| ITNW | 1358 | Network+ |
| ITSC | 1305 | Introduction to PC Operating Systems |
| ITSW | 1304 | Introduction to Spreadsheets – Excel |
| Second Semester | ||
| ITSC | 2339 | Personal Computer Help Desk Support 1 (Capstone) |
| ITSY | 1300 | Fundamentals of Information Security (Security +) |
| ITSW | 1310 | Introduction to Presentation Graphics Software |
| ITSW | 1307 | Introduction to Database – Access |
| 1. ITSC 2339 is offerred Spring semesters only | ||