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Write clear, concise, and grammatically correct letters, reports, emails, and memos. This class will give many useful tips and techniques for helping ensure communications are read and acted upon in a timely manner. Participants will also get the opportunity to revise and create real-life examples.
Customers expect to be treated well throughout the transaction, which begins even before the moment they enter the place of business, whether it’s a physical location or an online store. This is true for all businesses and organizations in any sector of the economy. This lab deals directly with the customer and employee interaction to create an exceptional customer experience that will keep them coming back.
Taking Notes & Writing Minutes
Usually the real importance of having a meeting is not what happens during the meeting, rather the actions that come as a result of the meeting. Unfortunately, what happens too often is that no one is sure who is supposed to do what by when; so one poor meeting often spurs another meeting. This cycle wastes valuable time and resources. This course focuses on what is needed to write good notes that will lead to good minutes. Good minutes then foster actions to accomplish the business’ objectives.
Communication is essential in getting desired results. The Effective Communication course provides understanding and skill building in creating win/win outcomes through increased skill in delivery skills, listening skills, assessing the requirements of the other person, and the situation.
In this course students will learn what can be done before, during, and after meetings to make them efficient and effective. Participants will have the opportunity to apply the principles learned while conducting a meeting in class.
Email has changed the way we communicate. Unfortunately, the speed of the medium can sometimes result in some unpredictable and undesirable results. This Email Etiquette course will teach participants how to use e-mail effectively in the workplace and how to avoid some common pitfalls when sending an e-mail.
Improving Communication Skills
Effective communication skills at work are extremely important. Roughly 85% of promotions are based on good communication skills. Participants will have the opportunity to sharpen communication skills, get an opportunity to practice the communication skills presented, and obtain feedback.
DDI: Communicating with Impact
This course highlights the process and skills that are required for having effective communications at work. Participants will learn how to plan and conduct effective discussions, and how to give and receive effective feedback. Participants will get an opportunity to practice the communication skills presented.
DDI: Influencing Others
Organizations increasingly rely on team members and individual contributors to lead various initiatives. Often these employees need to influence people over whom they have no formal authority. Their skill at influencing others often determines the success or failure of their efforts. All employees should use effective influencing skills to benefit themselves, their department, and their organization.
DDI: Making Meetings Work
This course helps save time and resources by showing participants how to lead and participate in meetings that support business needs. Learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.
It would be great if all presentations were clear, concise, engaging, and a great use of time. Effective presentation skills are composed of two main areas: content and delivery. In this class learn how to create presentation content geared toward reaching objectives and how to deliver that content to engage and inspire the audience to take action. Participants will have the opportunity to create and deliver a short presentation.
Proofreading & Editing
Proofreading is “the art of finding and correcting errors in written communication.” Editing is “the process of locating clichés, overused expressions, passive voice, and redundant phrases that can cause written communication to be unclear.” This course will cover the importance of both proofreading and editing in effective writing.