Business Solutions: Course Descriptions

Business Solutions Courses

Leadership Excellence

Leadership is complex; it is not definable by one or a few traits, but it IS definable. Each of the traits or elements of leadership can be developed. It is believed that there are eight key traits or qualities possessed by a leader. These traits are explored in this highly interactive course, designed to initiate a self-exploration of leadership qualities, and how to apply them in a challenging team environment.

Leadership Landmines

One in five managers will find him or herself in litigation at some time during his or her career. This interactive course will test knowledge of current legal employment practices, and the various types of workplace harassment. Participants will discuss the implications of improper workplace behavior and the importance of proper documentation to ensure a working environment that is free of harassment and improper behavior. Included in the workshop is a discussion on proper hiring practices, progressive discipline, and reductions in staff.

DDI: Essentials of Leadership
This course is the foundation course for many other DDI courses. Students will be introduced to the seven critical competencies of effective leaders, learn and begin using a standard process to guide interactions, and practice giving effective positive and developmental feedback.

Behavioral Interviewing
Behavioral Interviewing is a course designed to help participants learn the Behavioral Interviewing process as well as some tips and techniques for making it effective.  Using the premise that past behavior is a key indicator of future behavior in similar situations, Behavioral Interviewing greatly increases the chances of hiring someone with the correct skill set. The class is a mixture of lessons, discussions, and hands-on skill exercises.

Change Management
Change Management is a course designed to help students understand the importance of change and what can be done to better manage the process.

Conflict Management
Introduces participants to the 5 conflict styles indicated by the Thomas-Kilmann Conflict Mode Instrument (TKI), identifies an individual’s natural styles and explores strengths and weaknesses of each style. Participants will be able to identify types of conflict when encountered, and determine which style is appropriate for getting resolution.

Conflict Resolution
Conflict is an inevitable part of life. It’s due to differences in backgrounds, perspectives, values, needs, goals, and expectations. Many think that all conflict is bad. Yet it can be positive if handled in a way that focuses employees on the real problems and real solutions. Good conflict resolution skills leads to better teamwork, better decisions, and better results.

DDI: Communicating with Impact
This course highlights the process and skills that are required for having effective communications at work. Students will learn how to plan and conduct effective discussions and how to give and receive effective feedback. 

DDI: Influencing Others
Organizations increasingly rely on team members and individual contributors to lead various initiatives. Often these employees need to influence people over whom they have no formal authority. Their skill at influencing others often determines the success or failure of their efforts. All employees should use effective influencing skills to benefit themselves, their department, and their organization.

DDI: Making Meetings Work
This course helps you save time and resources by leading and participating in meetings that support business needs. Participants learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.

Developing Effective Teams
This course provides participants with important foundational information about effective teams, including: how to help a team through the stages of team development and the seven characteristics of effective teams. Participants will also get an opportunity to practice two very important team skills: brainstorming and consensus decision-making. This information will help develop teams that meet their goals.

Dynamics of Motivation
Managers typically misunderstand motivation and how its simple dynamics work without fail. This course will help supervisors use the forces that compel us to excel in ways that not only unleash contributors to perform, but may discover systemic improvements to the organization in the process.

Effective Communication
Communication is essential in getting desired results. The Effective Communication course provides understanding and skill building in creating win/win outcomes through improving delivery skills, listening skills, and assessing the requirements of the other person and the situation.

Effective Meetings
In this course participannts will learn what can be done before, during and after meetings to make them efficient and effective. Participants will have the opportunity to apply principles while conducting a meeting in class.

Email Etiquette
Email has changed the way we communicate. Unfortunately, the speed of the medium can sometimes result in some unpredictable and undesirable results. This Email Etiquette course will teach participants how to use e-mail effectively in the workplace and how to avoid some common pitfalls when sending an e-mail.

Essentials of Project Planning
Interactive class in which participants work through the steps of planning a project from idea to scheduling tasks. Instruction covers all the major elements of planning including: the key results statement, statement (scope) of work, identifying tasks, developing the network chart, identifying stakeholders, establishing a communication plan, risk analysis and planning, estimating project time and costs, and using a Gantt scheduling chart. Participants work on a project they bring to class.

Goal Setting
Most people understand the need to have goals to strive for, but many do not understand how to write goals that will allow them to reach the desired target.  Too often goals are vague, open-ended, unrealistic and not focused on true personal and/or business objectives. This ambiguity leads to confusion and misunderstandings, especially during performance reviews. This course reinforces the importance of clear goals as it identifies the five key criteria for writing proper goals and explains how to monitor those goals. By following these steps, participants will have a clear indication of when targets are attained.

Harassment/Diversity Issues & Prevention
Creating a positive workplace environment is a priority for everyone. This will only happen by promoting respect and trust for fellow employees which fosters growth and creativity. It takes conscious effort to stop sexual harassment and other inappropriate workplace behaviors. This course reinforces the importance of taking active steps in understanding and avoiding harassing behaviors in the workplace.

Improving Communication Skills
Effective communication skills at work are extremely important. Roughly 85% of promotions are based on good communication skills. Participants will have the opportunity to sharpen communication skills in this class. 

Organizational Empowerment
In this course participants will explore their role in creating an empowered workforce.  Participants will explore how empowerment is intertwined with trust, motivation, and delegation. At the end of this class participants will have a simple action plan for immediate use, to foster an empowered workforce, with the ultimate goal of improving productivity and efficiency.

Organizational Savvy
In any organization, regardless of its size, there are always politics. While navigating these sometimes-treacherous waters takes a certain amount of skill, those who win at corporate politics do so because they understand the nature of their company’s culture and the rules of engagement. Whether you are reporting to a boss, a board of directors or partners, you will appreciate hearing “Organizational Savvy: The Art of Positive Politics.”

Organizing @ Work for Success
This course is a workshop designed to teach the class how to organize their desk for increase productivity, focus and efficiency. In addition, this workshop provides instruction on time management and scheduling.

Outclass the Competition
This class provides participants with information regarding interpersonal skills and the importance of maintaining a positive business image as related to one’s success. Topics will include: protocol and etiquette intelligence, the three new R’s, the importance of building positive business relationships, eye contact, proper introductions, mingling and entering the room, dining tutorial, and planning and attending business meetings and functions.

Presentation Skills
It would be great if all of the presentations were clear, concise, engaging and a great use of time. Effective presentation skills are composed of two main areas: content and delivery. In this class participants will learn how to create presentation content geared toward reaching objectives and how to deliver that content to engage and inspire the audience to take action. Participants will have the opportunity to create and deliver a short presentation and get feedback to improve presentation skills. 

Project Management Certification Preparation
This course is a refresher and will cover the fundamental concepts tested in the Project Management Institute (PMI) certification exam for the Project Manager Professional.

Proofreading & Editing
Proofreading is “the art of finding and correcting errors in written communication.” Editing is “the process of locating clichés, overused expressions, passive voice, and redundant phrases that can cause written communication to be unclear.” This course will cover the importance of proofreading and editing in effective writing.

Root Cause Analysis
Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is hoped that the likelihood of problem recurrence will be minimized.

Successful New Supervisors
New supervisors often are overwhelmed from day one, trying to build a relationship with a new team and figure out what their new role actually is. This lab is an overview of essential issues new supervisors face and how they can make sense of their new responsibilities.

Team Building
Participants experience several teambuilding activities designed to foster better cooperation and communication.

Time & Priority Management
This course is designed to help participants create well-written goals that are tied to business objectives, and then effectively manage time and priorities to meet those goals for the benefit of the employee and the organization. The class is a mixture of lessons, discussions, and hands-on skill exercises.

Work Measures and Time Studies Workshop
This workshop will instruct production managers how to ensure efficient, standardized, and consistent site operations by exploring lean and continuous improvement principles. The hands-on approach will explore work measurement methods, work sampling technologies, and emphasize the importance of line workers in establishing better time standards.

Coaching for Improvement
Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and organizational leaders must know how to help them. This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance.

Constructive Feedback
Make annual performance reviews easier and more straightforward by following the Performance Review Cycle. This cycle includes information on providing constructive feedback and coaching throughout the year. Participants will get the opportunity to explore the Performance Review Cycle and have a chance to practice some of the key skills that will improve the annual performance review process.

DDI:Coaching for Success
This course will give participants the opportunity to recognize coaching opportunities and the knowledge and skills to seize those opportunities to benefit employees and the organization.

Setting Performance Expectations
Employees perform better when they are certain of what is expected of them in specific terms. Those expectations must be communicated directly and often from supervisors. Setting clear expectations is the first step to managing those expectations. This class explains why this matters and how supervisors can develop and communicate clear expectations that foster accountability and accomplishment.