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Management and Leadership Courses

Management & Leadership Course Descriptions

Leadership Excellence
Leadership is complex; it is not definable by one or a few traits, but it IS definable. Each of the traits or elements of leadership can be developed. It is believed that there are eight key traits or qualities possessed by a leader. These traits are explored in this highly interactive course, designed to initiate a self-exploration of leadership qualities, and how to apply them in a challenging team environment.

Leadership Landmines
One in five managers will find him or herself in litigation at some time during his or her career. This interactive course will test your knowledge of current legal employment practices and the various types of workplace harassment. Participants will discuss the implications of improper workplace behavior and the importance of proper documentation to ensure a working environment that is free of harassment and improper behavior. Included in the workshop is a discussion on proper hiring practices, progressive discipline, and reductions in staff.

Change Management
Change Management is a course designed to help understand the importance of change and what participants can do to better manage it.

Coaching for Improvement
Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and the organization leadership must know how to help them. This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance.

Conflict Management
Introduces participants to the 5 conflict styles indicated by the Thomas-Kilmann Conflict Mode Instrument (TKI), identifies an individual’s natural styles and explores strengths and weaknesses of each style. Participants will be able to identify types of conflict when encountered, and determine which style is appropriate for getting resolution.

Conflict Resolution
Conflict is an inevitable part of life. It’s due to our differences in backgrounds, perspectives, values, needs, goals, and expectations. Many think that all conflict is bad. Yet it can be positive if handled in a way that focuses people on the real problems and then the solutions. Good conflict resolution skills lead to better teamwork, better decisions, and better results.

Constructive Feedback
Make the annual performance review easier and more straightforward by following the Performance Review Cycle. This cycle includes information on providing constructive feedback and coaching throughout the year. Participants will get the opportunity to explore the Performance Review Cycle and get a chance to practice some of the key skills that will make the annual performance review process better.

DDI:Coaching for Success
This course will give participants the opportunity to recognize coaching opportunities and the knowledge and skills to seize those opportunities to benefit employees (by gaining knowledge, skills, confidence) and the organization (by helping to meet organizational objectives).

DDI: Communicating with Impact
This course highlights the process and skills that are required for having effective communication at work. Participants will learn how to plan and conduct effective discussions and how to give and receive effective feedback. Participants will get an opportunity to practice the communication skills presented and obtain feedback.

DDI: Essentials of Leadership
This course is the foundation course for many other DDI courses. Participants will be introduced to the seven critical competencies of effective leaders, learn and begin using a standard process to guide interactions to make them more productive, and learn and practice giving effective positive and developmental feedback.

Project Management Certification Preparation
This course is a refresher and will cover the fundamental concepts tested in the Project Management Institute (PMI) certification exam for the Project Manager Professional.

Setting Performance Expectations
Employees perform better when they are certain of what is expected of them in specific terms. Those expectations must be communicated directly and often from their supervisors. Setting clear expectations is the first step to managing those expectations. This class explains why this matters and how supervisors can develop and communicate clear expectations that foster accountability and accomplishment.