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New Supervisor Courses
New Supervisor Courses
One in five managers will find him or herself in litigation at some time during his or her career. This interactive course will test the knowledge of current legal employment practices, and the various types of workplace harassment. Participants will discuss the implications of improper workplace behavior and the importance of proper documentation to ensure a working environment that is free of harassment and improper behavior. Included in the workshop is a discussion on proper hiring practices, progressive discipline, and reductions in staff.
Behavioral Interviewing is a course designed to help participants learn the Behavioral Interviewing process as well as tips and techniques for making it effective. Using the premise that past behavior is a key indicator of future behavior in similar situations, Behavioral Interviewing greatly increases the chances of hiring someone with the correct skill set. The class is a mixture of lessons, discussions, and hands-on skill exercises.
Change Management is a course designed to help participants understand the importance of change and what can be done to better manage it.
Coaching for Improvement
Individuals need to take responsibility for addressing unacceptable performance or work habits that impact others and the organization. This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance.
Introduces participants to the 5 conflict styles indicated by the Thomas-Kilmann Conflict Mode Instrument (TKI), identifies an individual’s natural styles and explores strengths and weaknesses of each style. Participants will be able to identify types of conflict when encountered, and determine which style is appropriate for getting resolution.
Conflict is an inevitable part of life. It’s due to our differences in backgrounds, perspectives, values, needs, goals, and expectations. Many think that all conflict is bad. Yet it can be positive if handled in a way that focuses people on the real problems and then the solutions. Good conflict resolution skills lead to better teamwork, better decisions, and better results.
Make annual performance reviews easier and more straightforward by following the Performance Review Cycle. This cycle includes information on providing constructive feedback and coaching throughout the year. Participants will get the opportunity to explore the Performance Review Cycle and get a chance to practice some of the key skills that will make the annual performance review process better.
DDI:Coaching for Success
This course will provide the opportunity to recognize coaching opportunities and the knowledge and skills to seize those opportunities to benefit employees (by gaining knowledge, skills, confidence) and the organization (by helping to meet organizational objectives).
DDI: Communicating with Impact
This course highlights the process and skills that are required for having effective communications at work. Participants will learn how to plan and conduct effective discussions and how to give and receive effective feedback. Participants will get an opportunity to practice the communication skills presented and obtain feedback.
DDI: Essentials of Leadership
This course is the foundation course for many other DDI courses. Participants will be introduced to the seven critical competencies of effective leaders, learn and begin using a standard process to guide interactions to make them more productive, and learn and practice giving effective positive and developmental feedback.
DDI: Influencing Others
Organizations increasingly rely on team members and individual contributors to lead various initiatives. Often these employees need to influence people over whom they have no formal authority. Their skill at influencing others often determines the success or failure of their efforts. All employees should use effective influencing skills to benefit themselves, their department, and their organization.
DDI: Making Meetings Work
This course helps participants save time and resources by leading and participating in meetings that support business needs. Learn how to plan, facilitate, and follow-up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested in meetings.
Developing Effective Teams
This course provides participants with important foundational information about effective teams, including: how to help a team through the stages of team development and the seven characteristics of effective teams. Participants also get an opportunity to practice two very important team skills: brainstorming and consensus decision-making. This information will help develop teams that meet their goals.
Dynamics of Motivation
Managers typically misunderstand motivation and how its simple dynamics work without fail. This course will help supervisors use the forces that compel us to excel in ways that not only unleash contributors to perform, but may discover systemic improvements to the organization in the process.
Communication is essential in getting desired results. The Effective Communication course provides understanding and skill building in creating win/win outcomes through improved delivery skills, listening skills, assessing the requirements of the other person and the situation, and more.
In this course participants will learn what can be done before, during and after meetings to make them efficient and effective. Participants will have the opportunity to apply what is learned in a class meeting.
Email has changed the way we communicate. Unfortunately, the speed of the medium can sometimes result in some unpredictable and undesirable results. This Email Etiquette course will teach participants how to use e-mail effectively in the workplace and how to avoid some common pitfalls when sending an e-mail.
Essentials of Project Planning
Interactive class in which participants work through the steps of planning a project from idea to scheduling tasks. Instruction covers all the major elements of planning including: the key results statement, statement (scope) of work, identifying tasks, developing the network chart, identifying stakeholders, establishing a communication plan, risk analysis and planning, estimating project time and costs, and using a Gantt scheduling chart. Participants work on a project they bring to class.
Most people understand the need to have goals to strive for, but many do not understand how to write goals that will allow them to reach the desired target. Too often goals are vague, open-ended, unrealistic and not focused on true personal and/or business objectives. This ambiguity leads to confusion and misunderstandings, especially during performance reviews. This course reinforces the importance of clear goals as it identifies the five key criteria for writing proper goals and explains how to monitor those goals.
Harassment/Diversity Issues & Prevention
Creating a positive workplace environment is a priority for everyone. This will only happen by promoting respect and trust for our fellow employees which fosters growth and creativity. It takes conscious effort to stop sexual harassment and other inappropriate workplace behaviors. This course reinforces the importance of taking active steps in understanding and avoiding harassing behaviors in the workplace.
Improving Communication Skills
Effective communication skills at work are extremely important. Roughly 85% of promotions are based on good communication skills. Participants will have the opportunity to polish their communication skills and have an opportunity to practice those skills.
In this course participants will explore how to create an empowered workforce. Participants will explore how empowerment is intertwined with trust, motivation, and delegation. At the end of this class participants will have a simple action plan to use immediately, to foster an empowered workforce, with the ultimate goal of improving productivity and efficiency.
In any organization, regardless of its size, there are always politics. While navigating these sometimes-treacherous waters takes a certain amount of skill, those who win at corporate politics do so because they understand the nature of their company’s culture and the rules of engagement. Whether reporting to a boss, a board of directors or partners, participants will appreciate hearing “Organizational Savvy: The Art of Positive Politics.”