To log in to and use CougarWeb, you must supply a valid username and password and be using a recent version of a standard Internet browser. If you are having trouble logging in to the system, use the links below to determine possible solutions.

All Users - Students, Faculty and Employees

Password Reset

For New Students:
New students are issued a username and password for CougarWeb as well as a campus wide identification number (CWID) at the completion of admission.

If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail admissions@collin.edu. Requests should be generated from the email address on the student's Collin College application or from the email address on file with Collin's Admissions and Records office. The request should also include the student's full legal name and date of birth.

Student Technical Support - Available 24x7

972.377.1777

Online Learning Support, tutorials and assistance at
http://www.collin.edu/academics/ecollin/gettingstartedonline.html

Faculty/Staff Technical Support

972.548.6555
972.377.1055 (metro)

The Help Desk can also be reached by sending an e-mail to: helpdesk@collin.edu. Hours: Monday - Friday, 7 a.m. - 5:30 p.m.

• Reset your collin.edu email password
  Faculty/Staff Password Reset
  This will change your password for CougarWeb, Outlook/Office365, the campus workstations and other services. It will NOT change your password for Banner, TimeClock, Argos, Ad Astra, BDMS or OUCampus, etc.

• Updating your Security Questions
  Update Security Questions
  If you need to update your existing security questions.