Collin College Logo
CougarQ: Virtual Lines

keyboard key, large Q, CougarQ across top

WELCOME to CougarQ!


Do you need to see an advisor?

Check on your financial aid?

Turn in paperwork at admissions?


If you answered "Yes" to any of these questions you don't have to shuffle through a slow moving physical line any more!

CougarQ lets you sign into a virtual line using your home computer, smart phone or a campus kiosk.

CougarQ will send you a personalized text alert when it's your time to meet with a staff member.

CougarQ allows you to maximize you valuable time and regain control of your schedule.

With CougarQ you can grab a bite to eat, work on homework, or catch up with your friends while waiting to speak with a staff member.


Start maximizing your time by clicking on your campus below to connect with CougarQ!


 SPRING CREEK CAMPUS will close at 3:00 PM on Friday, 9/22/17.

Offices will re-open Monday 9/25/17 for normal business hours.


 During peak registration periods (mid-December-January and June-August) CougarQ will automatically close once a queue has reached maximum capacity for the day.



NOTE: During peak registration periods (mid-December-January and June-August) SES offices will open at 8:00 am on Fridays.

NOTE: Toward the end of each business day please arrive on campus no later than thirty (30) minutes prior to closing, regardless of your estimated CougarQ time. Example: If your campus closes at 5:00 pm you MUST be in the Student Development area no later than 4:30 pm to guarantee your place in CougarQ.








(Check your wireless plan with your service provider as standard text rates may apply.)


CougarQ will:


  • Send you an estimated wait time (estimates vary according to the number of people in line ahead of you).
  • Allow you to ask for more time if it does not fit your schedule.
  • Alert you when you are 15 minutes away from your arrival time.


NOTE: CougarQ opens each day at 8:00 am. If you enter a queue prior to 8:00 am the system will not add you until it is activated.

girl sitting with laptop

iPhone with CougarQ logo

CougarQ Text Commands

L - Leave the queue, use this command when you need to exit a particular queue.

S - Status update, use this command when you want an update of your wait time and place in line.

M- More time, use this command to request additional time if you can't be in the area.

H - Help, use this command to get additional assistance with CougarQ.

W - Switch, use this command to switch from text to voice call updates.

N# - Notify me in XX minutes, use this command to let CougarQ know when to send an alert.