The Plano Campus (Spring Creek) is closed through Sunday, March 14th due to weather damage. All classes at the Plano Campus (Spring Creek) will be online until further notice and students should contact their professors with any questions.
View College COVID-19 Information

Library FAQs (COVID-19)

Frequently Asked Questions


Q.  Are the Libraries open? 

A. The Plano Campus (Spring Creek) Library is currently closed for in-person services and will reopen Monday, March 15. All other campus libraries are open the posted hours. Librarians are also available to answer questions and provide instruction on using online library resources for additional hours through our Ask a Librarian service. Due date information.

Grab & Go IllustrationQ. Can I check out an item from the Plano Campus (Spring Creek) Library while it is closed?

A. The Plano Campus (Spring Creek) Library offers Grab & Go Pickup for many library items. Students should use this form to request materials. Faculty members should contact their library liaison or use the Ask a Librarian email form to make requests.


Q. Where can I find more information about specific campus libraries and Covid-19-related changes?

A. COVID-19 - Online Library Services and Collections offers more information about the libraries.  Individual campus libraries also have guides for students.

Q. My items were due between February 13 and February 21, 2021 while the libraries were closed. When are they due?

A. The Plano Campus (Spring Creek) Library is closed for in-person services until Monday, March 15. Items from the Plano Campus (Spring Creek) Library that were originally due between February 13 and February 21, 2021 are due Monday, March 15, 2021.

All items from campus libraries other than Plano (Spring Creek) that were due while the libraries were closed between February 13 and February 21, 2021, were automatically renewed until February 22, 2021. Those items now need to be returned.

All campus libraries other than the Plano Campus (Spring Creek) Library are now open for the posted hours. All outside dropbox locations are open, and their locations can be found on our Directions page. Check your library account online. If you have other questions, please contact us.

Q. My items were due on a date in December or January on which the libraries were closed. Do I need to do anything?

A.  Due dates for all library items that were due while the libraries were closed between December 13 and January 11, 2020 were automatically extended and set to be due on Tuesday, January 12, 2021. These items now need to be returned. Fines have begun accruing for these items if they have not been returned. Contact us if you have other questions.

Q.  What if I still have library items from when the libraries were closed from March 20, 2020 to July 12, 2020?

A. All materials checked out before and during the closure of Spring and Summer 2020 are past due. Non-contact returns are available via our outside dropboxes for books, DVDs, music CDs, and audio books. Laptops and calculators must be returned inside the libraries during our open hours. Any unresolved fines or unreturned items block borrowing privileges and may result in a hold on college records. Please contact us with any questions.

Q. I returned my items to the library. Why are they still showing on my account?

A. Collin Libraries are quarantining returned items up to 5 days. Though these items may stay on your account until the quarantine period has finished, you will not accrue fines for the additional days. All return dates are carefully tracked. If you have any questions about your returned items, please Contact Us.

Q. I expected an item I requested to be ready for me, but it is not ready yet. What is causing the delay?

A. Collin Libraries are quarantining returned and transferred items for up to 5 days. Once an item is returned to the library after being checked out, the item is quarantined before it is available to be checked out to someone who has placed a request on that item. When items are transferred from campus to campus, they may be quarantined upon arrival, causing a delay before the item is ready to fulfill a patron's request.

Q. What if I need to do research for my classes?

A. The libraries have extensive online resources available to current credit students, faculty, and staff of Collin College during all hours of the day. These include ebooks, full text journal, magazine and newspaper articles, and videos. Log in to CougarWeb, choose the Library tab. Choose Find Articles in Databases or the other more specific links in the middle column. Collin students who are enrolled in credit classes that are currently in session and Collin faculty and staff can also check out physical items from the libraries during our in-person hours.

Q. How can I get help?

 A. Librarians are available to answer questions and provide instruction on using library resources in person during certain hours and for additional hours online. You can email and chat with us using our Ask a Librarian service. Faculty and students can also email subject liaison librarians directly for more in-depth consultations to support teaching and learning. For more information on library research, textbooks and free online tools, please also visit COVID-19 - Online Library Services and Collections.

 Q. How can I schedule library instruction for my class?

A. There are many options available for faculty to schedule library instruction. Faculty can contact their liaison librarian, schedule online, call the libraries, or visit us at the Reference desk..

Q. Are there online graphing calculators?

A. Desmos offers an online graphing calculator, mobile apps, and other math tools. Texas Instruments (TI) offers a free 90-day trial to their TI-SmartView Emulator software for the TI-84 Plus Graphing Family. Common Sense recommends these digital graphing tools.

Q. How do I return the textbooks I rented from the Collin College Bookstores?

A. Do not return textbooks rented from the Collin College Bookstores to the Library's dropboxes. Textbook rentals will not be properly processed as returns to the Bookstores if you return them to the Library. Take a look at this TikTok video from the Collin Bookstores.

Textbook rentals should be returned to the bookstore from which they were rented. Use this link to create a return label to ship your rental textbook back for a shipping fee of $5.00. Include your name and phone number with the returned book.
Frequently asked questions about textbook rentals 
Bookstore contact information 

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