Campus facilities are closed until further notice. Limited in-person appointments are available.
Stay informed: COVID-19 Updates and FAQS

About Us

General Help

Information Desk: (972) 881.5790
Metro: (972) 377.1790

Helpful Contacts:  Phone Numbers and E-mails

Helpful Pages:  Registration, Admissions, Advising, Financial Aid, Payments, Transcripts, Campuses, eCollin Support Center

Student Username / Password / CWID

Send an e-mail to The e-mail request must include full legal name and date of birth. Requests are answered by Admissions & Records Office during normal business hours. Or, take a picture ID to the Admissions and Records Office at a campus near you.

Student Support / Technical Support

Students on campus should contact the library or lab staff in the area for assistance.

Students off campus or after hours should contact the Student Technical Support Center for assistance.

Student Technical Support: (972) 377.1777
CougarWeb: Login Assistance

Online Resources

Faculty/Staff Technical Support

Contact Faculty/Staff Technical support to report problems with office computers, printers, software, Banner, and other employee systems.

Employee Technical Support: (972) 548.6555
Employee Technical Support E-Mail:

Hours: Mon-Fri, 8a.m. - 5p.m.

Online Resources