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Help Desk at Collin

General Help

Information Desk: (972) 881.5790
Metro: (972) 377.1790

Helpful Contacts:  Phone Numbers and E-mails

Helpful Pages:  Registration, Admissions, Advising, Financial Aid, Payments, Transcripts, Campuses, eCollin Support Center

Student Username / Password / CWID

Send an e-mail to The e-mail request must include full legal name and date of birth. Requests are answered by Admissions & Records Office during normal business hours. Or, take a picture ID to the Admissions and Records Office at a campus near you.

Student Support / Technical Support

Students on campus should contact the library or lab staff in the area for assistance.  If you are on campus, not in the library or lab, contact the eCollin Support at 972.881.5870 for assistance.

Students off campus or after hours should contact the Student Technical Support Center for assistance.

Student Technical Support: (972) 377.1777
CougarWeb: Login Assistance


Faculty/Staff Technical Support

Contact Faculty/Staff Technical support to report problems with office computers, printers, software, Banner, and other employee systems.

Employee Technical Support: (972) 548.6555
Employee Technical Support E-Mail:

Hours: Mon-Fri, 8a.m. - 5p.m.


Access GroupWise Webmail


Students in the library


CougarLANd Support Guides

Printing On-Campus

Setup page for student printing
from a wireless laptop.

IT Maintenance Schedule