The Plano Campus (Spring Creek) is closed through Sunday, March 14th due to weather
damage. All classes at the Plano Campus (Spring Creek) will be online until further
notice and students should contact their professors with any questions.
View College COVID-19 Information
How can we help?
We provide assistance for all your campus technology or technical needs. For help with admissions and registration, financial aid, your Canvas course, or other non-technology issues, go to the "General Information" tab below.
CougarWeb or OneLogin Trouble - Resources Available Here
Office 365 Resources - Resources Available Here
Password Reset/Forgot Password
Credit Students - Password Reset
Continuing Education Students with an @collin.edu email - Password Reset
Continuing Education Students without an @collin.edu - Password Reset
Faculty and Employees - Password Reset
Username and Password Details
For New Students:
New students are issued a username and password for CougarWeb as well as a campus wide identification number (CWID) at the completion of admission.
If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail email@example.com. Requests should be generated from the email address on the student's Collin College application or from the email address on file with Collin's Admissions and Records office. The request should also include the student's full legal name and date of birth.
For more information go to CougarWeb Login Assistance.
Students on campus should contact the library or lab staff in the area for assistance.
You must be logged into CougarWeb to access the below support sites.
Create a ticket to report problems with office computers, printers, software, Banner, and other employee systems.
For move requests, computer installation/reimaging, telephone setup, and other Technology Services contact information, go to our Online Resources.
For Canvas support or questions about your online course, visit the eLearning Center.
Technical Support Information
Student Technical Support
972.377.1777 (Available 24x7)
Student Technical Support can also be reached by sending an e-mail to:
Online Learning Support, tutorials and assistance at
The Help Desk can also be reached by sending an e-mail to:
Hours: Monday - Friday, 7 a.m. - 6 p.m.