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Technology Support

We provide assistance for all your campus technology or technical needs. For help with admissions and registration, financial aid, your Canvas course, or other non-technology issues, go to the "General Information" tab below.  

CougarWeb or OneLogin Trouble - Resources Available Here

Office 365 Resources - Resources Available Here

Password Reset/Forgot Password

Credit Students - Select "Forgot Password"
Continuing Education Students with an email - Select "Forgot Password"
Continuing Education Students without an - Password Reset

Username and Password Details

For New Students:
New students are issued a username and password for CougarWeb as well as a campus wide identification number (CWID) at the completion of admission.

If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail Requests should be generated from the email address on the student's Collin College application or from the email address on file with Collin's Admissions and Records office. The request should also include the student's full legal name and date of birth.

For more information go to CougarWeb Login Assistance.

Other Resources

Office 365 tips and links
CougarWifi connection information
Help with your Online Course 

Students on campus should contact the library or lab staff in the area for assistance.

Password Reset/Forgot Password

Faculty and Employees - Select "Forgot Password"


You must be logged into CougarWeb to access the below support sites.

Create a ticket through FreshService to report problems with office computers, printers, software, Banner, and other employee systems.

For move requests, computer installation/reimaging, telephone setup, and other Technology Services contact information, go to our Online Resources.

For Canvas support or questions about your online course, visit the eLearning Center.

Technical Support Information

Student Tech Support logo
Student Technical Support

972.377.1777 (Available 24x7)

Student Technical Support can also be reached by sending an e-mail to:

Online Learning Support, tutorials and assistance at


Faculty and staff tech support logo
Faculty/Staff Technical Support

972.377.1055 (metro)

The Help Desk can also be reached by sending an e-mail to:
Hours: Monday - Friday, 7 a.m. - 6 p.m.