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Current Students - Frequently Asked Questions


meet canvas

 Student Intro to Canvas Course

How do I access my online course?

Collin College uses Canvas as the online course management system for the college. Canvas is accessed through the college’s online portal, CougarWeb. Once logged in, select the “My Courses” tab and click on the “Click here to access Canvas” link. 

When can I access my course in Canvas?

The course will be available in Canvas on the first day of that class.


What is my Collin College email and Office 365 username?

- Your Collin College email is your Cougarweb username (first letter of first name + full last name + a number) Example:
- Office 365 username: Your Office 365 username is the same as your Cougarweb login (see above). Example: jdoe1

How do I find and access Collin email?

I do not see my course(s) listed in Canvas.

Contact the Student Technical Support via phone (972-377-1777) or email In the email, please include your CWID (Campus-wide ID), your full legal name and the course(s) that are not showing.

How do I access Canvas outside of CougarWeb?

The only way to access Canvas is through CougarWeb.

Where can I find answers to additional technical support questions?

The eLC offers assistance to faculty, students and staff. See the right side of this page for contact information and hours. Additional technical support can be found below:

Using Turnitin in Canvas- Submitting Paper and Viewing Feedback

Steps to submitting Turnitin Assignment in Canvas:

Help sheet for accessing the similarity report from your professor on Turnitin assignments:

Accessing the Similarity Report (source: turnitin help guides)

What are some of the skills I need to take online courses?

To find out if you are ready to take an online course, complete the e-learning readiness assessment, SmarterMeasure. This is an important tool that helps determine your skills for taking an online course.

Ready to start your SmarterMeasure Assessment? Login Page:
> Current Collin Students Username: collin / Password: student
> Prospective Collin Students Username: online class / Password: success

Am I able to go at my own pace?

Online courses are just like face-to-face courses with scheduled start and end dates as well as scheduled testing dates. With online courses your need to have good time-management skills. For additional information regarding your course, check the Course Section Notes in the Schedule or the Look-up Classes section in the registration schedule (click on the five-digit CRN listed with the course) to view important class information.

What is Canvas?

Canvas is a Learning Management System (LMS) used to help facilitate learning with technology. 

View our Student Canvas Resources page and click on Canvas Resources to view a list of helpful links.

What is Zoom and what is it used for?

Zoom is a video-conferencing tool with screen share. Currently, it's used for faculty online office hours, online advising, and online group projects in class. If you have any questions about using Zoom, please visit our Zoom information page or contact the eLC. 


What is Canvas?

Canvas is a Learning Management System (LMS) used to help facilitate learning with technology. 

View our Student Canvas Resources page and click on "More Canvas Resources" to view a list of helpful links.

What kinds of resources are available to me?

  • Grammarly is a digital writing assistant that is available to all Collin College students. You can learn to use Grammarly here: Grammarly at Collin College

How do I take a Screenshot on my device?

There are multiple ways to take screen shots, differing depending on your operating system, and Device (Computer/Mobile Phone). 

Why/ How to utilize Office 365 Apps? 

Office 365 Apps come with students Collin email. Office 365 Apps are great tools for School, and Productivity. Whether it be a simple Cloud storage like One Drive, or creating a Office Forms for a survey. 

  • Microsoft Training Center
  • Excel - Excel offers the ability to organize and manipulate data in spreadsheets with sorting, calculations, graphing tools, pivot tables, and macros.
  • Outlook - Microsoft Outlook is a personal information manager. It includes an email application, calendar, task manager, contact manager, and note taking journal.
  • PowerPoint - With PowerPoint, you can create presentations with images, videos, animation, and formatted text with templates or custom slide themes.
  • Word - Word is a word processing application in which you can format text, insert images and tables, and layout documents.
  • Teams – Teams is a chat-based collaborative tool that provides a customizable team workspace. Teams integrates with many other Office 365 products to seamlessly connect you and your team to the full Office 365 experience.
  • Planner - Planner makes it easy to create new plans, organize and assign tasks, share files, chat, and receive updates on projects. The ability to organize teamwork and collaborate on projects in a simple, visual way.
  • OneDrive - OneDrive for Business gives you one place to store, share, and sync your work or school files.
  • Yammer - Yammer is a private social network that helps you get connected to the right people, share information across teams, and organize around projects.
  • OneNote - OneNote provides a place to host notes, drawings, screen clippings and audio commentaries and the ability to collaborate with others on these files.
  • Forms - Forms allows you to quickly and easily create custom quizzes, surveys, questionnaires, registrations, and more. When you create a quiz or form, you can invite others to respond to it using any web browser, even on mobile devices. As results are submitted, you can use built-in analytics to evaluate responses.
  • PowerBI - Visually explore your data with a freeform drag-and-drop canvas, modern data visualizations, and simple report authoring.
  • Steam - Microsoft Stream is an Enterprise Video service where people in your organization can upload, view, and share videos securely.
  • Sway - Sway is an app that makes it easy to create and share interactive reports, personal stories, presentations, and more on the web.
  • Delve - Use Delve to manage your Office 365 profile, and to discover and organize the information across Office 365. Delve never changes any permissions, so you’ll only see documents that you already have access to. Other people will not see your private documents.
  • Flow - Microsoft Flow is a cloud-based service that makes it practical and simple for line-of-business users to build workflows that automate time-consuming business tasks and processes across applications and services.

How can I change my password?

- Follow the steps on the Microsoft Password Reset page.
  • Can I forward my Collin student email to another account?
    1.  At the top the page, select Settings > View all Outlook settings.
    2.  Select Mail > Forwarding.
    3.  Select Start Forwarding, enter the forwarding email address and select Save.

Why/ When to clear cache?

When you see partially loaded or badly formatted web pages, incomplete pictures, or, in some cases, the wrong picture in the wrong place, clearing the cache on your computer is often one of the first steps in troubleshooting. Clearing your cache allows the browser to clear the folder, therefore allowing  it to download new updated Cache. More info at Refresh Your

Ever wonder what are the most common questions students ask the eLC?

Quality Matters™ Bill of Rights for Online Learners