CougarWeb Questions
Student must use the username (example: jsmith1) provided by Admissions.
- Be sure to use Google Chrome, the recommended browser.
- Clear your cache.
- New students will need to wait approximately 24-48 hours after Admissions email receipt.
If student is still unable to login, they will need to contact Student HelpDesk at
972.377.1777 or
studenthelpdesk@collin.edu for further assistance
You will need to contact the Registrar’s Office at registrar@collin.edu.
For username or CWID:
- Search for an email from Admissions@Collin.edu, to find the original email with this information.
- Contact Admissions via email admissions@collin.edu for further assistance.
For passwords:
- Contact Student HelpDesk to reset your password at 972.377.1777 or studenthelpdesk@collin.edu for further assistance.
Canvas Questions
Student resources for Canvas, including a “Student Introduction to Canvas” course,
are provided on the student canvas resources page.
New students will not have access to Canvas until the first day of class.
Student will need check for any holds that could prevent them from accessing Canvas. Any holds will need to be resolved before getting access to Canvas once more.
- Cougarweb > Student Quicklinks> View Holds link
For further assistance, student will need to contact Helpdesk at 972.377.1777 or studenthelpdesk@collin.edu.
Students need to contact the instructor on matters regarding course assignments and tests. It’s also recommended that the student use Google Chrome, the compatible browser, and to clear their cache.
If the error or issue persists, student can contact the eLearning Center for assistance at 972.881.5870 or elc@collin.edu.
Courses take approximately 24 hours after registering for them to be added to Canvas.
Student will need to check their “All Courses” list in Canvas if course is not showing
on their Dashboard. The linked guide can assist with this process: How do I view all my Canvas courses as a student?
If issue persists, please contact the eLearning Center at 972.881.5870 or elc@collin.edu
for further assistance.
Additional Questions
Students can access their free Office 365 account to use the applications through their OneLogin account.
For support, go to the page linked below:
To sign up for classes, log in to Cougarweb. Select the “Workday Dashboard” link under the “Student Quicklinks” section.
The following page has information on Academic Advising resources and contact information:
Use the link below to access the Hold Information & Resolution Guide on how to resolve each hold:
Students will need to communicate the problem with the library circulation desk in the library.
PHAROS access is limited to credit students who are registered for the current term. Students must use last six of CWID as Pharos password, even if they changed their CougarWeb.
Students will need to contact HelpDesk via email at helpdesk@collin.edu including the following information: student’s full name, CWID, Collin College email address and description of problem.
Additional info regarding Library Computer Use on Library Guidelines and Procedures
You will need to contact your instructor for information on publisher content for a course. For additional assistance, you can contact the bookstore if the materials were purchased with there. For the bookstore contact information, please use the link below:
Contact the Collin College Bookstore
If the issue persists, students can contact the eLearning Center at 972.881.5870 or elc@collin.edu for further assistance.
- When logging into the Wi-Fi, make sure caps lock is off.
- Check if the credentials you are entering are correct. The credentials to sign in for the Wi-Fi are the same as your credentials to log into Cougarweb.
- Go to a specific website, such as www.yahoo.com, to trigger the Collin Wi-Fi Sign-In page to activate.
- If issue persists, please contact Student HelpDesk at 972.377.1777 or studenthelpdesk@collin.edu for further assistance.