All campuses are open and ready to serve students virtually, hybrid, or in person.
View College COVID-19 Information
Collin Login Troubleshooting and Help Guide
To log in to and use CougarWeb, you must supply a valid username and password and be using a recent version of a standard Internet browser. If you are having trouble logging in to the system, use the links below to determine possible solutions.
CougarWeb or OneLogin Trouble - Resources Available Here
Password Reset/Forgot Password
Credit Students - Password Reset
Continuing Education Students with an @collin.edu email - Password Reset
Continuing Education Students without an @collin.edu - Password Reset
Faculty and Employees - Password Reset
Username and Password Details
For New Students:
New students are issued a username and password for CougarWeb as well as a campus wide identification number (CWID) at the completion of admission.
If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail firstname.lastname@example.org. Requests should be generated from the email address on the student's Collin College application or from the email address on file with Collin's Admissions and Records office. The request should also include the student's full legal name and date of birth.
Technical Support Information
Student Technical Support
972.377.1777 (Available 24x7)
Online Learning Support, tutorials and assistance at
Faculty/Staff Technical Support
The Help Desk can also be reached by sending an e-mail to:
Hours: Monday - Friday, 7 a.m. - 5:30 p.m.