All campuses are open and ready to serve students virtually, hybrid, or in person.
View College COVID-19 Information

To log in to and use CougarWeb, you must supply a valid username and password and be using a recent version of a standard Internet browser. If you are having trouble logging in to the system, use the links below to determine possible solutions.

CougarWeb or OneLogin Trouble - Resources Available Here

Password Reset/Forgot Password

Credit Students - Password Reset
Continuing Education Students with an email - Password Reset
Continuing Education Students without an - Password Reset
Faculty and Employees - Password Reset

Username and Password Details

For New Students:
New students are issued a username and password for CougarWeb as well as a campus wide identification number (CWID) at the completion of admission.

If you do not have your username and password, take a picture ID to the Admissions and Records Office at a campus near you or e-mail Requests should be generated from the email address on the student's Collin College application or from the email address on file with Collin's Admissions and Records office. The request should also include the student's full legal name and date of birth.

Credit Students should be using their email (Office 365) and OneLogin

- Credit Students no longer use accounts
- Office 365 Resources for Students
- OneLogin Resources

General Information and Contact Information is available here.

Technical Support Information

Student Tech Support logo
Student Technical Support

972.377.1777 (Available 24x7)

Online Learning Support, tutorials and assistance at


Faculty and staff tech support logo
Faculty/Staff Technical Support

972.377.1055 (metro)

The Help Desk can also be reached by sending an e-mail to:
Hours: Monday - Friday, 7 a.m. - 5:30 p.m.